FAQs

Physiotherapy is a medical profession concerned with the assessment and treatment of musculoskeletal and movement systems in the body. Physiotherapists use a variety of techniques, including ‘hands on’ treatment, electrotherapy, dry needling and exercise prescription.

The aim of physiotherapy is to provide a conservative approach to treating injury, reduce the need for surgical/pharmacological intervention and to help our patients achieve their goals; whether it is to return to work, get back on the sports field or to improve their quality of life.

• Lower back pain (including sciatica, herniated disc, slipped disc, spondylosis, osteoarthritis, trapped nerve, postural problems)
• Neck pain (including whiplash, muscle tightness, trapped nerve, disc prolapse, osteoarthritis)
• Sports Injuries (including muscle strains, muscle tears, runners knee, ITB syndrome, Achilles tendonitis, muscle contusions, ligament sprains, ACL/MCL, ankle sprain)
• Knee pain (including patella pain, ligament injuries, cartilage injuries, meniscus injuries, anterior cruciate ligament injuries, hamstring strain, quadriceps strain, runners knee, osteoarthritis, knee replacement)
• Foot and Ankle – including shin splints, ankle sprain, plantar fasciitis, bunions, fractures, heel spur)
• Tendinopathy/tendonitis
• Elbow and Wrist/Hand pain (including tennis elbow and golfers elbow, wrist fracture, repetitive strain injury, carpal tunnel, DeQuervains syndrome, scaphoid fracture)
• Hip Pain (including osteoarthritis, hip impingement, Gilmore’s groin, groin strain, hip replacement)
• Shoulder pain (including frozen shoulder, rotator cuff tear, rotator cuff tendinopathy/tendonitis, shoulder surgeries and shoulder dislocation)
• Headaches
• Hypermobility
• Elderly Care
• Cardiac rehabilitation
• Chronic pain
• Mens Health and Womens Health
• Pulmonary rehabilitation
• Neurological conditions
• Paediatric conditions
• Biomechanics and Posture

If you are looking to use your medical insurance, then you need to check the requirements with them directly. Some insurances allow self referrals to physiotherapy, whereas others require a doctors referral.

If you are self paying, no referral is required.

If you have been referred by your doctor, please bring the referral letter. If using insurance, please bring your insurance information including your membership number and authorisation code.

Please also bring any relevant reports if you have had an x-ray/MRI scan, or have a letter from a consultant.

Wear comfortable and loose clothing so that the injured area can be properly assessed. For lower limb problems, it is advised you bring shorts. For ladies, if you are being treated on the neck, shoulder or upper back, a vest top is suitable. If your session is a rehabilitation session (your physiotherapist will advise this in the previous session), please bring gym appropriate attire.

We have changing and shower facilities at the clinic.

You can expect your first appointment to last approximately 30-40 minutes, with follow up appointments usually 30 minutes. Specialist clinics such as Women’s health, may take up to an hour. Our team will inform you of the length of the session when making your appointment.

It is advised to arrive 15 minutes before your first session to complete our registration form.

This will depend on a few factors, including your diagnosis, your goals and how long you have had the problem for. Your therapist will make it clear in your first appointment how many sessions they believe it will require.

All physiotherapists are registered with the HCPC (Health and Care Professions Council) and the CSP (Chartered Society of Physiotherapy). You can check the registration of all professionals at http://www.hpc-uk.org/check/

Our personal trainers are all REPS Level 3 qualified.

Generally speaking, the earlier you attend treatment after injury, the quicker and more successful your recovery will be. We are fortunate to have the latest equipment to be able to treat you at any stage of your injury.

We aim to provide you with an accurate diagnosis, an idea on the time it will take for you to get better and an idea of how many sessions it will take, all within your first appointment. Treatment will always begin in your first session.

Sessions will involve a thorough assessment, including questions, relating to your condition. Depending on the diagnosis, treatment may include ‘hands on’ treatment, electrotherapy, dry needling and exercise prescription. We will always inform you of why we choose a certain treatment option and ask your consent before we begin.

After your session, we advise you to drink plenty of water to rehydrate. It is also advised to eat something small, as treatment can sometimes make you feel fatigued after.

Your physiotherapist may prescribe exercises, which we recommend so you can maximize your recovery.

Following resolution of your problem, your physiotherapist may recommend continuing with certain exercise or lifestyle changes. This will be discussed at length within your session.

The Carter & George Practice aims to provide elite medical treatment to the whole community. We do this by having the most modern equipment, by having an inter-disciplinary team working together and by ensuring all our staff are highly trained and frequently attending courses to further their professional knowledge and skills. We always combine the latest scientific evidence with vast experience to ensure our treatments are at the forefront of our profession.

Our hours are Monday to Thursday from 7:30am to 8pm, and Friday from 7:30am to 6pm. We also are open on Saturday morning from 8am – 1pm.

We realize that pain is something you can’t predict, and therefore promise to arrange an appointment for you within 48 hours*.

*We cannot guarantee the exact time or therapist you request if a booking is made at short notice.

We understand that sometimes things change at short notice. If you need to cancel or reschedule your appointment, please do so as soon as possible. If you cancel or reschedule your appointment within 6 hours, there is a fee of £25. If you do not attend an appointment without prior notice, the fee is charged at full appointment price.

You can make an appointment by calling our reception team on 07437585610.

Alternatively, if you are unsure of what service you require, you can complete the enquiry form and we will get our physiotherapists to call you to discuss the best course of treatment for you.

For existing clients, you can book an appointment online here.

Of course, family members or close friends are more than welcome.

Yes. We are registered with all major health providers. It is the responsibility of the patient to check with their insurance company prior to treatment, what is required in order to be reimbursed.