Frequently Asked Questions

Carter & George is a UK-wide physiotherapy, rehabilitation and wellbeing practice delivering elite, data-driven care designed to help people recover from injury, improve mobility and perform at their best. Our approach combines personalised treatment plans with cutting-edge technology, education and multidisciplinary support.

The Carter & George Practice was founded in 2018 by England rugby international Jamie George and specialist physiotherapist Rhys Carter to bring world-class healthcare - traditionally reserved for elite athletes - to people of all activity levels

We provide a comprehensive range of services including:

• Physiotherapy and musculoskeletal care

• Women’s health physiotherapy

• Personal training and performance optimisation

• Specialist services (e.g. shockwave therapy, acupuncture)

• Testing (e.g. strength, metabolic testing)

• Youth athlete support and injury prevention

• Corporate wellbeing

We have practices across the UK, including Amersham, Bedford, Congleton, Glasgow, Hale, Hampstead, Harpenden, Hertford, Hitchin, Hurstpierpoint, Northwich, Radlett, St Albans, Kendal, St Ives, Windsor and Wokingham. You can find your nearest clinic on our Find a Practice page.

No, you do not need a referral from your GP to book a physiotherapy appointment with us. Just book online or give us a call.

Your first appointment includes a full assessment, diagnosis and personalised treatment plan. We’ll talk through your goals, explain your condition and start treatment tailored to your needs.

Wear comfortable, loose-fitting clothing that allows easy access to the area being treated.

Treatment plans are individualised based on your diagnosis, recovery goals and progress. Your physio will discuss a recommended schedule with you after your initial assessment.

Please allow a minimum of 24 hours notice when you know that you need to cancel or reschedule your appointment.

Call the practice on 01992 446725 or email help@carterandgeorge.co.uk to let us know.

Yes - many UK private health insurance providers are accepted. Check with your insurer beforehand to confirm your coverage and referral requirements.

Yes, we accept all payment methods, except from cash and cheque.

No, we treat people of all ages and activity levels, from sedentary lifestyles to elite sports performance. However, we do believe everyone should have access to athlete-level physiotherapy, rehabilitation and wellbeing.

We combine elite sport-informed expertise with a holistic, data-led approach, integrating advanced diagnostic tools (e.g., ultrasound, strength testing), personalised programs and multidisciplinary care for lasting results.

Yes, we do. Alongside manual treatment, we provide shockwave therapy, dry needling, sports massage, metabolic and movement testing and tailored exercise programs to support recovery and performance.

Absolutely, our team is experienced in managing both acute injuries and chronic conditions, helping improve pain, mobility and overall function.

Often, yes, you will be required to do exercise at home. Personalised home exercise programs help reinforce clinic treatment and support long-term success.